Glenn Palmer, DVM

Accountable. Hands-on. Dependable.

Current Employer & Job Title: Palmer Veterinary Clinic, Co-owner

Age: 40

Hometown: Plattsburgh, NY

Education: Cornell University: Bachelor of Science and Doctor of Veterinary Medicine

They say the animals know good people and Glenn certainly seems to have their vote. Caring for them all, big and small, he never knows if he’ll be in the office or on a farm call. Pairing a warm smile and welcoming nature with a desire to help pets, live stock and their owners, he finds the best available outcomes.

What aspect of your organization’s culture do you promote most fiercely?

I work to create an environment where people feel comfortable being themselves, because authenticity translates directly into how we care for animals and clients. I reinforce that culture by hiring for character, supporting open communication and making sure every team member feels respected and valued.

Who has most influenced your leadership style?

A high school coach demanded accountability and consistent effort from everyone, without exception; effort was more important than skill. That experience instilled in me a strong work ethic and a team-first mindset that still shapes how I lead today.

What lesson did you learn the hard way?

Early in my career, I tended to focus heavily on the medical facts of a case and assume that a clear recommendation would be received and acted on consistently across clients. Over time, I learned that identical clinical situations can require very different approaches depending on the client’s understanding, priorities and capacity to act on recommendations. That realization changed how I practice. I now spend as much time tailoring communication and decision-making to the client as I do evaluating the medical problem itself. It has made outcomes more consistent and improved trust in the process.

What is one change you hope to see that could shape the future of leadership in our region?

I hope to see leaders focused on listening and building consensus. Taking the time to understand different perspectives leads to better decisions and stronger teams. Creating that kind of alignment isn’t easy, but it’s essential for long-term success.